Shipping policy

Little Palma Shipping Policy

Fulfillment Schedule: All orders are processed and dispatched Monday to Friday from our headquarters in Brisbane, Queensland (excluding Australian public holidays).
Tracking Your Order: Once your order leaves our facility, you will automatically receive a shipping confirmation email containing a tracking number so you can follow its journey.
Split Shipments: Orders containing multiple items may occasionally be dispatched in separate parcels. If this occurs, you will receive distinct tracking numbers for each package at no extra cost.
Order Combining: To ensure rapid fulfillment, our system cannot combine separate orders post-checkout. Each individual order will be packed and shipped independently.

We partner exclusively with Australia Post to offer reliable, tracked shipping services nationwide.

Standard Shipping: Estimated delivery within 2–8 business days after dispatch.
Express Shipping: Fast-tracked next-business-day delivery to most metropolitan hubs, or 1–4 business days for regional areas.
Peak Periods: Please note that delivery timeframes are estimates only and may experience minor extensions during peak holiday windows, high-volume sales, or extreme weather events.

All domestic Australia Post shipments include end-to-end tracking. At checkout, you can specify your delivery preference:

Signature on Delivery: Highly recommended. If no one is available to sign for the package between 9am–6pm, the driver will leave a collection card and transfer your parcel safely to the nearest Post Office for secure pickup.
Authority to Leave (ATL): By selecting this option, you authorize the courier to leave the parcel unattended at your address if a safe, hidden location is available. If a secure spot cannot be identified, the parcel will be carded to the local Post Office.

Please note: Little Palma is not responsible for items lost or stolen after a successful "Safe Drop" or ATL delivery.

Little Palma proudly ships to global destinations utilizing premium international networks via DHL or Australia Post International.

Standard International Transit: Generally takes 5–15 business days post-dispatch, depending heavily on your geographic zone and regional proximity.
Remote Locations: Some highly remote global locations may require extended transit windows or face carrier restrictions. If we encounter issues routing to your specific address, our support team will contact you immediately to organize an alternative solution.

Recipient Responsibility: International shipments cross borders as Delivered Duty Unpaid (DDU). This means your package may be subject to local import duties, VAT, customs processing fees, and entry taxes determined directly by your local customs authority. These charges are not collected or controlled by Little Palma and are entirely the financial responsibility of the recipient.
Refused Shipments: If you choose to refuse a customs payment and the package is abandoned or sent back to Australia by the carrier, a refund will only be processed once the stock physically arrives back at our warehouse in a perfectly resalable, original condition.
Withheld Costs: In the event of a refused shipment, your original shipping charges are strictly non-refundable. Furthermore, any return freight costs, return duties, or processing penalties charged back to Little Palma by the carrier will be directly deducted from your final product refund.

Delayed Parcels: If your tracking history stalls or the package has not arrived within our estimated windows, please allow a buffer of 3 business days during high-volume periods before contacting us.
Investigation Process: If a delay persists, reach out to us at hello@littlepalma.com with your order number. We will launch a formal investigation with the carrier on your behalf.
Carrier Confirmed Loss: If a parcel is officially declared lost in transit by Australia Post, DHL, or partner carriers following an investigation, we will promptly coordinate a brand new replacement shipment or issue a full refund in alignment with your consumer rights.