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Terms of service

  1. LITTLE PALMA – TERMS OF SERVICE

    Last Updated: May 2026

    1. Store Overview & Agreement

    This website is owned and operated by Little Palma, located at PO Box 2686, Ascot QLD 4007, Australia. Throughout this site, the terms “we”, “us”, and “our” refer to Little Palma. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

     

    By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms, conditions, and policies referenced herein or available by hyperlink (including our Shipping Policy, Returns Policy, and Privacy Policy).

     

    Important: These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

    Our e-commerce store is securely hosted on Shopify Inc., providing the digital platform that allows us to sell our products and services to you.

    2. Rules of Engagement & Use

    Eligibility Requirements

    By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence (18 years of age or older in Australia), or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

    Strictly Prohibited Activities

    You are explicitly prohibited from using the site or its content for the following activities:

    Category Prohibited Actions & Violations
    Legal & Safety Transmitting worm viruses, destructive malware codes, trojans, or using the site for any unlawful or unauthorized purpose that violates local or international laws (including but not limited to copyright and trademark laws).
    Conduct Engaging in any form of harassment, abuse, insults, harm, defamation, slander, disparagement, intimidation, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
    Data & Scraping Submitting false or misleading information, uploading spam, phishing, pharming, pretexting, or utilizing automated web scraping scripts, data-mining robots, or data extraction software without express written authorization.

    A breach or violation of any of these Terms will result in an immediate termination of your access to our Services and potential reporting to relevant authorities.

    3. Products, Orders, & Australian Consumer Law (ACL)

    Your Protections Under the ACL

    Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, match their descriptions, or fit their disclosed purposes.

    Order Limitations & Pricing Modifications

    • Inventory Availability: Certain products or collections may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange strictly according to our Returns Policy.

    • Visual Representation: We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor or mobile device’s display of any color will be completely accurate.

    • Right to Refuse Orders: We reserve the right to refuse, limit, or cancel any order you place with us. This includes orders placed under the same customer account, the same credit card, and/or orders that use the same billing or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

    • Suspected Resellers: We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

    • Modifications: Prices for our products, descriptions, and structural configurations are subject to change without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

    4. Billing, Accounts, & Data Transmission

    Account Accuracy

    You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, shipping addresses, and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

     

    Data Encryption Notice

    Your submission of personal information through the store is governed by our Privacy Policy. You understand that your content (not including credit card information), may be transferred unencrypted and involve:

    1. Transmissions over various networks.

    2. Changes to conform and adapt to technical requirements of connecting networks or devices.

    Note: Credit card information is always encrypted during transmission over networks to guarantee the highest level of payment portal security.

    5. Shipping, Delivery, & Returns

    • Fulfillment Logistics: All structural definitions regarding dispatch timeframes, chosen freight carriers (such as Australia Post and DHL), end-to-end tracking networks, international customs clearances, and regional transit estimates are strictly governed by our standalone Shipping Policy.

    • Carrier Liability Limitation: To the maximum extent permitted by law, Little Palma is not liable for structural delivery delays caused by external shipping carrier backlogs, seasonal peak overloads, or border customs processing holding intervals.

    • Returns & Faulty Items: All procedures surrounding size exchanges, full-priced item returns, faulty apparel claims, and store refunds are strictly handled under our standalone Returns Policy in compliance with ACL timelines. Sale and clearance items are strictly considered final sales unless a genuine manufacturing fault is verified under the ACL.

    6. Third-Party Integrations & External Links

    • "As-Is" Access: We may provide you with access to optional third-party tools or external operational links (such as independent payment processing gateways or shipping aggregators) over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.

    • Risk Allocation: Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We highly recommend reviewing their external terms of use and policies before engaging in any transactions.

       

    7. User Submissions & Interactive Content

    • License to Use Feedback: If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, designs, product reviews, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

       

    • Compensation & Privacy Waiver: We are and shall be under no obligation:

      1. To maintain any comments in confidence.

      2. To pay compensation for any comments.

      3. To respond to any comments.

    • Prohibited Content Rules: You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service.

       

    8. Liability Disclaimers & Indemnification

    General Disclaimer of Warranties

    Subject to your non-excludable statutory rights under the Australian Consumer Law, our site, services, and all products delivered to you through the service are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    Caps on Liability

    To the maximum extent permitted by the laws of Australia, in no case shall Little Palma, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service.

    Where liability cannot be legally excluded under the ACL but can be limited, Little Palma’s liability is strictly limited to the purchase price paid for the product or the cost of resupplying the goods or services to you.

    Indemnification

    You agree to indemnify, defend, and hold harmless Little Palma and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

     

    9. General Terms & Governance

    • Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Queensland, Australia. Any legal proceedings must be handled in courts located within Queensland.

    • Severability: In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

       

    • Entire Agreement: The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

       

    10. Contact Information

    Questions about the Terms of Service should be sent to us directly at hello@littlepalma.com.